Replacement Policy

All products are covered by manufacturer's warranty. Some items are not returnable to us. These are items where the manufacturer's warranty is in effect and include software that has been registered or activated or where opening the package results in damage to security seals and electronic devices including, but not limited to: computers, printers, phones, display devices, televisions, video players, projectors, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units. In the case of these items and other similar items the manufacturer's remedies will need to be pursued.

If your selection is defective, contact our technical support department (within 15 days of the invoice date) to obtain a Return Merchandise Authorization (RMA) number. Defective products will be replaced upon receipt of the defective product. NothingButSoftware.com will gladly and promptly replace any product where the media proves to be defective with the same product type free of charge provided the product is returned within 15 days of invoice date with all original packaging. All returns must have an RMA number. Please include the Order Number, the name on the order, the product name you would like to return, and the reason for the return. A technical support person will e-mail you back regarding your request. ALL CLAIMS FOR MISSING OR DAMAGED PRODUCTS MUST BE MADE WITHIN 24 HOURS OF RECEIVING GOODS.

All returns must be accompanied by the original packaging, software, booklets and pamphlets, etc. in new condition and free of any markings or damage. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned along with the UPC bar code and/or peel off rebate sticker intact on the box. The product must not have been registered (or activated if applicable). Please include a COPY of the invoice or receipt, your name, address, phone number, RMA number and a detailed description of the problem. If returned materials are not received within 15 days of the invoice date in sellable condition, we will be unable to send a replacement.

Please Note: The RMA Number must appear on the outside of the Packing Box upon the return of your product. If your return has not been assigned an RMA Number, NothingButSoftware.com will not process the return. The customer will be responsible for shipping charges to return the package to them. All returned products must be shipped in the same or comparable shipping box to guarantee the return to NothingButSoftware.com in resalable condition. If the customer selects to ship the product back in which the product is smashed and/or not resalable due to the type of shipping method they selected, NothingButSoftware.com will not be held liable nor responsible for crediting the customer for the return and sending a replacement. If returned materials are not received within 15 days of the invoice date, we will be unable to send a replacement.

International Order Replacement: The Customer will be responsible for return freight, Taxes, Duties, brokerage fees, and any other costs related to returning the product(s) to NothingButSoftware.com.